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FAQ

Can existing designs be modified and do you take on custom work?

We’re always happy to review custom requests! Send us the details of your project and we’ll let you know if we’re able to take it on.

Some of our standard designs can be modified. For example, if you like the Garfield bed, but want a taller headboard, we can add up to 4” to the Garfield bed headboard height. There are limitations to the changes we can make. Feel free to message us with inquiries. For storage pieces (dressers, bookcases, nightstands), we’re often able to customize dimensions, layout, and hardware.

Is there a way to receive an order faster?

Lead time depends on the items ordered and your location. Expedited shipping is available for an additional fee. We take great pride in each piece being built on a small scale and with the utmost care. If you send the item info and shipping zip code, we can provide a quote for expedited shipping.

What can I expect regarding delivery?

All orders ship with a white glove, blanket wrap carrier, unless otherwise specified. Furniture is delivered in home, to the room of your choosing. Assembly is completed if needed, and packing materials are removed.

I'd like to order multiple items. Is it cost effective to everything at once?

Yes! Please email us with the item info and the zip code that the order will ship to. We’ll provide a quote for delivery.

What is available and ready to ship now?

We will be holding more designs in stock to provide quicker lead times. We currently aim to have walnut Hayward dressers and Ventura nightstands available and ready to ship.

My furniture arrived damaged. How will this be handled?

Damage is a rare occurrence. We take great care in packaging to ensure that your furniture arrives in perfect condition. If damage does occur during transit, it must be noted on the Proof of Delivery (POD) at time of delivery. Please inspect your furniture when it arrives. If damage is not noted on the POD, we will not be able to cover the cost of repair/replacement. All instances of damage will be handled as quickly as possible.

SHIPPING POLICIES

White Glove Delivery

All orders are delivered in home, to the room of your choice. Assembly is provided. We ship the majority of our orders via blanket wrap carriers. If you are outside of our blanket wrap delivery zone, your order will be professionally boxed and palletized to ship freight. The freight carrier will deliver to a local, in home delivery service. When placing your order, please note any instructions that would be helpful in delivering your order.

Lead Time

All pieces that are built to order have a lead time of approximately 8 weeks, including transit time. Transit time may vary depending on your location. Contact us to confirm your lead time. In stock items arrive within approximately 4 weeks. View our current assortment of in stock items here.

Returns/Exchanges

Once payment is submitted, orders may not be cancelled, refunded, or returned. Our furniture is built to order and the process begins as soon as payment is made. Please double check the details of your order before purchasing.

Damages

Please inspect shipment immediately. All discrepancies or damage must be reported within 3 days of receiving delivery. We will resolve any issue as quickly and efficiently as possible. The customer is not responsible for shipping charges for return of damaged items or replacements. Photos may be requested for filing a claim. All shipments are insured.

Thank you for choosing Hedge House!

We take great pride in our work at Hedge House and want every customer to be happy with their experience. If you have any questions, please contact us.