This is a short list of our most frequently asked questions.
For more information about HEDGE HOUSE, or if you need support you may call or email us.
Can existing designs be modified and do you take on custom work?
We’re always happy to review custom requests! Send us the details of your project and we’ll let you know if we’re able to take it on.
Some of our standard designs can be modified. For example, if you like the Garfield bed, but want a taller headboard, we can add up to 4” to the Garfield bed headboard height. There are limitations to the changes we can make. Feel free to message us with inquiries. For storage pieces (dressers, bookcases, nightstands), we’re often able to customize dimensions, layout, and hardware.
Is there a way to receive an order faster?
Lead time depends on the items ordered and your location. Expedited shipping is available for an additional fee. We take great pride in each piece being built on a small scale and with the utmost care. If you send the item info and shipping zip code, we can provide a quote for expedited shipping.
What can I expect regarding delivery?
All orders ship with a white glove, blanket wrap carrier, unless otherwise specified. Furniture is delivered in home, to the room of your choosing. Assembly is completed if needed, and packing materials are removed.
I'd like to order multiple items. Is it cost effective to everything at once?
Yes! Please email us with the item info and the zip code that the order will ship to. We’ll provide a quote for delivery.
What is available and ready to ship now?
We will be holding more designs in stock to provide quicker lead times. We currently aim to have walnut Hayward dressers and Ventura nightstands available and ready to ship.
My furniture arrived damaged. How will this be handled?
Damage is a rare occurrence. We take great care in packaging to ensure that your furniture arrives in perfect condition. If damage does occur during transit, it must be noted on the Proof of Delivery (POD) at time of delivery. Please inspect your furniture when it arrives. If damage is not noted on the POD, we will not be able to cover the cost of repair/replacement. All instances of damage will be handled as quickly as possible.